Lux Furniture LLC Privacy Policy.
Last updated: 08/28/2025
This Privacy Policy describes how Lux Furniture LLC (doing business as “Lux Furniture”) (“Lux Furniture,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from luxfurniturecle.com (the "Site") or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
Information We Collect
The personal information we collect depends on how you interact with our Services.
Information you provide directly:
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Name, address, phone number, email
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Billing and shipping details
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Account credentials (username, password, security questions)
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Items viewed, added to cart, or saved to wishlist
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Customer support communications
Information collected automatically (Usage Data):
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Device details, browser, and network information
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IP address and interactions with the Site
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Cookies and tracking technologies (see below)
Information from third parties:
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Vendors and service providers (e.g., Shopify, payment processors)
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Analytics and advertising partners
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Shipping and fulfillment partners
How We Use Your Information
We may use your information for:
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Providing Services: Processing payments, fulfilling orders, arranging delivery, managing your account, and enabling product reviews.
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Marketing and Advertising: Sending promotional communications by email, text, or mail; tailoring advertising to your preferences.
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Security and Fraud Prevention: Protecting accounts, detecting and investigating suspicious activity.
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Customer Support: Responding to inquiries and improving our Services.
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Text Messaging and Communications (A2P Compliance):
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By providing your phone number, you consent to receive text messages (SMS/MMS) from Lux Furniture regarding your orders, account updates, delivery notifications, and promotional offers.
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Message frequency may vary.
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Standard message and data rates may apply.
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Consent to receive text messages is not a condition of purchase.
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To opt out, reply “STOP” to any message. For help, reply “HELP.”
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You can also update preferences by contacting us at (216) 331-1185 or contact@luxfurniturecle.com.
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How We Share Your Information
We respect your privacy. We will not sell, rent, or share your personal information with third parties for their own marketing purposes.
We may only share your information in the following limited circumstances:
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Vendors and Service Providers: To process payments, ship products, provide IT or customer support, and operate our Site.
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Business Partners: To help deliver advertising on our behalf (always in accordance with this Privacy Policy).
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Legal Compliance: When required to comply with applicable law, enforce our Terms, or protect rights and safety.
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Business Transactions: In connection with a merger, acquisition, or sale of assets.
In all cases, we limit sharing to what is necessary to provide the Services, and partners must use information only for our purposes.
Cookies
Like many websites, we use cookies and similar technologies to improve your browsing experience, run analytics, and deliver tailored advertising. For details, see Shopify’s Cookie Policy.
User-Generated Content
If you post reviews or other content on our Site, that information will be public and accessible by anyone.
Third-Party Links
Our Site may include links to third-party websites or services. We are not responsible for their privacy or security practices.
Children’s Data
Our Services are not directed to children, and we do not knowingly collect information from individuals under 16 years of age.
Security and Retention
We implement safeguards to protect your data, but no system is completely secure. We retain personal information as long as necessary to provide Services, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have the right to:
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Access the information we hold about you
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Request deletion or correction of personal data
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Opt out of sale/sharing of personal information or targeted advertising
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Restrict or withdraw consent for processing
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Receive a copy of your data (portability)
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Appeal decisions regarding your requests
Managing communications:
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Email: Use the “unsubscribe” link.
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Text messages: Reply “STOP” to opt out or “HELP” for assistance.
We will not discriminate against you for exercising your rights.
Complaints
If you have complaints about how we process your information, contact us. Depending on your jurisdiction, you may also contact your local data protection authority.
International Users
We may transfer, process, and store your data outside your country, including in the United States. Where required, we use safeguards such as Standard Contractual Clauses.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your rights, contact us:
Lux Furniture LLC (doing business as “Lux Furniture”)
3078 W 25th St, Cleveland, OH, 44113, United States
Phone: (216) 331-1185
Email: contact@luxfurniturecle.com